- Mark a note confidential to lock it to the student support team.
- Classroom teachers see nothing by default; the counselor can choose to share an outcome signal, never the narrative.
- Optionally share an outcome signal with the classroom teacher.
- Confidential notes are excluded from family-facing exports and packets.
- Access is restricted to your organization's authorized support team; changes, exports, and reads of colleague narratives are audited.
Counselors and student support teams can record notes that classroom teachers cannot read, while still sharing the minimum a teacher needs to support the student. This article explains how that confidentiality wall works.
Lock a note to the student support team
When you write a note, turn on the student support privacy control to lock it to the student support team. Members of that team in your school can read it; classroom teachers cannot.
The control is scoped to your organization. Support-team members within the same organization share confidential access, so a district running multiple schools under one organization should know that its support team spans those schools; separate organizations never share access.
Confidential notes and exports
Confidential notes are excluded from family-facing exports and evidence packets. What is confidential stays confidential when records leave the app.
Every change to a confidential note (creating, editing, deleting), every export, and every in-app read of a narrative written by another team member is audited, so a later review can show who accessed what and when, not just who held access.
Frequently asked questions
Who counts as the student support team?
Members with the counselor role in your organization. Confidentiality is scoped to the organization, so it never spans separate organizations; in a multi-school district organization, the support team spans that district's schools.
Can I change my mind after marking a note confidential?
Yes. The note's author can adjust visibility on the note, including whether an outcome signal is shared with classroom teachers.
Will a confidential note appear in a parent packet?
No. Confidential notes are excluded from family-facing exports and packets.