Service information
When something interrupts your day.
Find help for a sign-in, save, print or family-link problem. This page explains the services; it does not report live availability or confirm that a service is working.
Keep your work safe while you get help.
- If a save is still waiting, keep the form or app open and read its status before retrying. Do not clear browser storage to troubleshoot an unsynced record.
- Check whether the issue affects one action or several. Loading a dashboard does not confirm that printing, saving or email delivery is working.
- Send support the page, approximate time, device and what you tried. Leave student names, private notes and family access links out of email and screenshots.
The services behind a school day.
| Service | What it covers |
|---|---|
| Web app & sign-in | Opening your dashboard and accessing your account. |
| Student records | Saving and reading the records your role can access. |
| Printing & PDF reports | Creating printable charts and preparing documentation exports. |
| Email & family links | Account messages, shared updates and the family portal. |
| Roster tools | CSV import and roster integrations where enabled. |
For a school rollout blocker, contact schools@evidentk12.com. For a suspected security issue, use security@evidentk12.com.